Refund and Return Policy for DASHNOVAS
Effective Date: February 25, 2025
At DASHNOVAS, we are committed to providing the highest quality products and ensuring customer satisfaction. If for any reason you are not fully satisfied with your purchase, we offer a straightforward refund and return policy. Please read the details below:
1. Eligibility for Returns
You may return any unused and undamaged products within 30 days from the date of purchase for a full refund or exchange. To be eligible for a return:
- The item must be in its original condition, with all tags and packaging intact.
- The item must not show signs of wear, use, or damage.
- A receipt or proof of purchase is required.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at contact@dashnovas.xyz within 30 days of receiving your product.
- Provide your order number, the item(s) you wish to return, and the reason for your return.
- Our customer service team will provide you with a return authorization and further instructions.
- Ship the item(s) back to us in the original packaging to the address provided by our team.
3. Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If your return is approved:
- Refunds will be processed to the original payment method.
- You will receive your refund within 5-7 business days after approval.
4. Exchanges
If you would like to exchange an item for a different size or style, please let our customer service team know when initiating the return. Exchanges are subject to availability, and any price differences will be addressed.
5. Non-Returnable Items
The following items are not eligible for return or refund:
- Products that have been used or damaged.
- Items purchased outside the 30-day return window.
- Custom or personalized products (unless defective).
6. Shipping Costs
The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (such as receiving a defective or incorrect item). In such cases, we will provide a prepaid return label.
7. Damaged or Defective Items
If your item is damaged or defective upon arrival, please contact our customer service team immediately. We will offer a full refund or replacement, including shipping costs for returning the damaged product.
8. Contact Us
For any questions regarding our Refund and Return Policy or to initiate a return, please contact us at:
DASHNOVAS
📧 Email: contact@dashnovas.xyz
🌐 Website: https://dashnovas.xyz/